Model type - Modus etp and eti

VCM Luxury Hotel-hospitality event Value Chain

Retail Luxury Hotel-hospitality event Value Chain

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VCM Luxury Hotel-hospitality event Value Chain

£ 5,000 GBP
/month

Opex model
(Billed Monthly with minimum period of fixed 12 months contract)

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VCM Luxury Hotel-hospitality event Value Chain

By leveraging the Value Chain Modeler, retail consumer enterprises can drive sustainable growth and operational excellence. Gain a holistic view of operations, optimize processes, and align strategic planning with market demands to ensure success and a competitive edge.

VCM Luxury Hotel-hospitality event Value Chain

The Luxury Hotel, Hospitality & Event Management Value Chain and Operating Model is an essential tool for consultancies aiming to deliver high-impact transformation strategies for clients in the hospitality sector. This ready-to-use framework enables you to validate, refine, and embed your methodologies into a structured transformation model tailored for luxury hotels, resorts, event venues, and hospitality management firms. With industry-specific overlays, your consultancy can optimize guest experiences, streamline operations, and ensure regulatory compliance. Whether designing an operational excellence strategy, a digital guest engagement plan, or a business-wide transformation, this model provides a structured approach to align strategy with execution.

  • End-to-End Luxury Hospitality Value Chain – Covers every stage from reservations, guest services, and food & beverage operations to post-stay engagement.
  • Luxury Industry-Specific Overlays – Customize based on hospitality sectors, including hotels, resorts, private clubs, and event venues.
  • Integrated Transformation Methodology – Aligns guest experience with operational execution and technology transformation.
  • Real-Time Service Analytics & Automation – Leverage AI-driven guest insights, operational dashboards, and process automation.
  • Guest Experience Optimization – Use AI-driven personalization, loyalty program analytics, and digital concierge services.
  • Smart Event Management – Enable seamless event planning, VIP services, catering logistics, and venue management.
  • Sustainable Luxury Hospitality Operations – Optimize resource management, smart room automation, and energy-efficient operations.
  • Simplifies Luxury Hospitality Complexity – Manages multi-brand, multi-location, multi-service operations efficiently.
  • Ensures Regulatory & Service Standard Compliance – Supports adherence to luxury hospitality brand standards, safety, and governance policies.
  • Enables Agile Business Transformation – Quickly implement service innovations and digital transformation strategies.
  • Optimizes ROI on Technology Investments – Ensures digital tools are leveraged for revenue growth and operational efficiency.
  • Enhances Competitive Edge in Luxury Hospitality – Offers a structured approach to service innovation and guest experience transformation.
  • Future-Proofs Hospitality Businesses – Supports continuous improvement without disrupting premium guest services.
  • Drives Operational Excellence in Luxury Hospitality – Ensures smooth, high-end service delivery.
  • Reduces Cost & Complexity – Enables process automation, efficient labor management, and optimized guest services.
  • Ensures Premium Guest Satisfaction – Supports personalized, high-touch luxury experiences.
  • Enhances Business Resilience – Ensures hotels, resorts, and event spaces can adapt to industry trends and guest expectations.

Partner Type

Why use this model in Consultancy

The Luxury Hotel, Hospitality & Event Management Value Chain and Operating Model is an essential tool for consultancies aiming to deliver high-impact transformation strategies for clients in the hospitality sector. This ready-to-use framework enables you to validate, refine, and embed your methodologies into a structured transformation model tailored for luxury hotels, resorts, event venues, and hospitality management firms. With industry-specific overlays, your consultancy can optimize guest experiences, streamline operations, and ensure regulatory compliance. Whether designing an operational excellence strategy, a digital guest engagement plan, or a business-wide transformation, this model provides a structured approach to align strategy with execution.

Why Use This Model? Customizable Hospitality Methodologies – Tailor the model to align with your consultancy’s transformation approach. Accelerated Transformation for Clients – Use pre-built hospitality-focused templates to drive efficiency. Enhanced Visibility Across Departments – Connect front-of-house, back-of-house, reservations, and guest services. Compliance & Operational Resilience – Ensure seamless adherence to luxury standards, safety, and hospitality governance.

Why use this model in Direct Clients

For luxury hotels, high-end resorts, and event management companies, this model serves as the foundation for operational excellence and business transformation. By adopting this framework, organizations can map their As-Is processes, define To-Be states, and create a robust Target Operating Model (TOM). This model captures and stores all transformation knowledge, enabling businesses to continuously adapt and innovate. Whether improving guest personalization, optimizing food & beverage operations, or integrating smart hotel technology, this model simplifies complexity, ensures service excellence, and enhances operational agility.

Why Use This Model? Future-Proof Hospitality Operations – Implement industry-leading strategies to remain competitive. Centralized Knowledge Hub – Store and manage operational excellence insights across locations. Optimized Guest Experience – Deliver tailored, high-touch services without increasing operational costs. End-to-End Service Design & Process Excellence – From guest booking to post-stay loyalty management, ensure seamless service flow.

Why use this model in SI Partners

For System Integrators (SI) and Technology Partners, this model acts as the ultimate foundation to align technology solutions with hospitality business needs. By overlaying your PMS (Property

Management Systems), CRM, smart automation, and operational workflows against the hospitality value chain, you can quickly analyze impact, validate delivery models, and accelerate digital transformation efforts. This structured approach ensures that clients have complete visibility into how technology integrates across their ecosystem, from check-in automation to AI-driven guest preferences.

Why Use This Model? Faster System Implementation – Reduce deployment time by aligning predefined process touchpoints with PMS, CRM, and digital concierge services. Data-Driven Decision Making – Ensure hotel operators can make informed decisions based on real-time analytics. Seamless Tech-Hospitality Integration – Ensure PMS, guest management tools, revenue management, and IoT solutions work in harmony. Optimized IT Infrastructure for Luxury Hospitality – Enable scalable, intelligent, and frictionless operations.

Why use this model in Consultants

For independent consultants, this model offers a plug-and-play transformation framework tailored to luxury hotel operations, event planning, and high-end hospitality services. Whether you specialize in guest experience design, F&B optimization, or digital hospitality innovation, you can adapt this model and market it as your own methodology. This structured approach ensures that independent consultants can deliver impactful solutions that drive operational efficiency, guest satisfaction, and revenue growth.

Why Use This Model? Create a Unique Market Proposition – Offer a proprietary methodology customized for the luxury hospitality industry. Scalable & Repeatable Framework – Apply a structured end-to-end approach across multiple hotel brands and venues. Comprehensive Operational Insights – Gain deep visibility into luxury hotel operations and event management. Seamless Integration with Existing Hospitality Systems – Ensure smooth adoption across teams, from housekeeping to VIP concierge services.

Industry Value Chain Sways

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Industry Value Chain Subscription

VCM Luxury Hotel-hospitality event Value Chain

£ 5,000 GBP

(Billed as one time payment)

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Teams as a Service Subscription

VCM Luxury Hotel-hospitality event Value Chain

Retail Luxury Hotel-hospitality event Value Chain
Resource Capability
Partner with our Enterprise Business Transformation Consultants – expert resources to strategize, execute, and sustain impactful organizational change.
Leverage our Operating Model Consultants – specialists in designing and implementing future-ready frameworks for organizational excellence.
Empower your transformation with our Portfolio and Programme Management Consultants – experts in aligning strategy, execution, and outcomes for maximum impact.
Drive successful transitions with our Change Consultants – experts in managing, embedding, and sustaining organizational change.
Optimize your enterprise systems with our ERP Consultants – delivering expert guidance for seamless implementation and enhanced efficiency.
Tap into expertise with our Industry SME Consultants – providing tailored insights and strategies to drive sector-specific transformation.
Inspire growth with our Leadership Development Consultants – empowering leaders to drive transformation and achieve lasting success.
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Teams Service Subscription
Teams as a Service Subscription

VCM Luxury Hotel-hospitality event Value Chain

Retail Luxury Hotel-hospitality event Value Chain
Resource Capability
Design your future with our Architects – crafting innovative solutions to align technology, processes, and business goals.
Bridge the gap between business and technology with our Product Owners/Techno-Functional Consultants – driving seamless solutions from concept to delivery.
Enhance user experiences with our UI/UX Design Analysts – crafting intuitive and engaging interfaces that drive user satisfaction and success.
Build innovative solutions with our Developers – experts in creating robust, scalable, and cutting-edge applications tailored to your needs.
Ensure quality and reliability with our Testers – experts in delivering thorough testing for flawless performance and seamless functionality.
Optimize performance with our Infrastructure/DevOps experts – delivering scalable, automated, and reliable solutions for your IT ecosystem.
Drive project success with our Project Managers – experts in delivering on-time, on-budget solutions with precision and leadership.

VCM Luxury Hotel-hospitality event Value Chain

Billed daily, delivering seamless solutions and agile innovation for sustainable success.

£ 5,000 GBP

/day

Billed Daily

Architect
Product Owner Techno Functional Consultant
UI/UX Design Analyst
Developer
Tester
Infrastructure/DevOps
Project Managers
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Teams Service Subscription
Teams as a Service Subscription

VCM Luxury Hotel-hospitality event Value Chain

Retail Luxury Hotel-hospitality event Value Chain
Resource Capability
Unlock the power of your data with our Data Support services – driving accuracy, insights, and smarter decisions.
Stay ahead with our Technical Support – delivering reliable assistance for uninterrupted operations and innovation.
Achieve excellence with our Consulting Support – providing expert guidance and strategies tailored to your goals.
Maximize collaboration with our SharePoint Support – optimizing your platform for efficient and secure teamwork.
Drive informed decisions with our Research Support – delivering insights and analysis to fuel your growth
Empower your projects with our Solution Support – ensuring seamless implementation and ongoing optimization for success.

VCM Luxury Hotel-hospitality event Value Chain

Billed daily, delivering seamless solutions and agile innovation for sustainable success.

£ 5,000 GBP

/day

Billed Daily

Data Support
Technical Support
Consulting Support
Sharepoint Research
Research Support
Solution Support
Enquire Now
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Teams Service Subscription

VCM Luxury Hotel-hospitality event Value Chain

Retail Luxury Hotel-hospitality event Value Chain
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More about the Transformation Module

By leveraging the Value Chain Modeler, retail consumer enterprises can drive sustainable growth and operational excellence. Gain a holistic view of operations, optimize processes, and align strategic planning with market demands to ensure success and a competitive edge.

Lens Criteria

  • Region
  • Functional / Teams
  • Category
  • People
  • System
  • Data
  • Product
  • Service
  • Customer
  • Supplier
  • Brands
  • Environment

1. Performing the Business Model Analysis

  • Business Model Survey
  • Leadership Workshop
  • Build Business Model Canvas and Reporting
  • Sign-off the Business Model Framework

2. Value Chain Analysis

  • Group Level Analysis
  • Business Model Touchpoint

3. Transformation Model Framework

  • High-Level Target Operating Model Statement
  • Transformation Roadmap
  • Stakeholder Engagement Hub
  • Impact Analysis Report
  • AI Transformation Modelling Dashboard

1. Performing the Business Model Analysis

  • Business Model Survey
  • Leadership Workshop
  • Build Business Model Impact Reporting
  • Sign-off the Business Model Framework

2. Value Chain Analysis

  • Business Unit Level Analysis

3. Transformation Impact Analysis

  • Impact Analysis Report
  • Skill Impact Analysis
  • Change Management Impact Analysis
  • Organisational Development Impact Analysis

4. Transformation Model Framework

  • AI Transformation Modelling Dashboard
  • Target Value Chain & Operating Model Roadmap
  • Transformation Portfolio Roadmap
  • TMO Intelligence Dashboard

1. Business Model Analysis

  • Run product/service-specific surveys & workshops
  • Build and validate business model canvas
  • Confirm strategic fit and framework sign-off

2. Value Chain Decomposition

  • Map end-to-end product/service value chain
  • Define key roles, systems, KPIs & touchpoints
  • Identify risks, costs, and innovation levers

3. Impact Modelling

  • Assess customer, commercial & operational impacts
  • Evaluate skill, change, and market readiness

4. Operating Model Blueprint

  • Design future-state delivery model
  • Define system, data, and channel enablers
  • Link to transformation roadmap & dashboards

5. Continuous Improvement

  • Simulate scenarios via AI dashboards
  • Embed sustainability & TAU (Transformation As Usual) governance

1. Business Model Analysis

  • Conduct unit-specific surveys & leadership workshops
  • Build tailored business model canvas & impact reports
  • Sign off aligned unit-level transformation frameworks

2. Value Chain & Operating Model

  • Map unit-level value chains & key processes
  • Analyse gaps, dependencies, and optimisation areas
  • Develop unit-specific Target Operating Model views

3. Transformation Impact Analysis

  • Assess organisational, skill, and change impact
  • Evaluate commercial, operational, and market readiness

4. Roadmap & Delivery Alignment

  • Integrate with the overall transformation portfolio
  • Use AI dashboards for modelling & decision support
  • Track progress via TMO Intelligence Dashboard

Strategy / Business
Model Management Modeller

Transformation Director Office:

Modus Strategy Management Modeller empowers the Transformation Director Office with a centralized platform for overseeing, coordinating, and driving enterprise-wide transformation initiatives effectively, ensuring alignment with strategic goals.

Business Model Management:

It provides a strategic business model canvas enabling precise mapping and analysis of business operations, facilitating the swift identification and execution of necessary strategic adjustments.

Value Chain Analysis:

The modeller delivers robust Value Chain Analysis tools that map end-to-end operational processes, clearly identifying interdependencies, gaps, and opportunities for enhancement across the enterprise.

Business Transformation Surveys:

Integrated Business Transformation Surveys within Modus provide continuous feedback loops, enabling measurement of transformation effectiveness and real-time adjustment based on actionable insights.

Transformation Need Register:

Modus maintains a comprehensive Transformation Need Register, systematically capturing and managing transformation requirements to ensure clear visibility, prioritization, and tracking throughout the change lifecycle.

Target Operating Model:

It establishes a clear, structured Target Operating Model (TOM), offering detailed visibility of the future-state organizational operations, explicitly connecting strategic objectives to actionable operational plans.

Transformation Roadmap Initiatives:

The platform provides out-of-the-box transformation roadmap templates and initiative management tools, guiding precise sequencing, prioritization, and execution of strategic projects aligned with overarching goals.

Transformation Log Management:

Modus Strategy Management Modeller incorporates Transformation Log Management, enabling effective documentation, tracking, and management of changes, risks, and milestones, driving accountability and transparency throughout the transformation journey.

VCM Luxury Hotel-hospitality event Value Chain

£ 5,000 GBP

/Month

/Framework

Billed monthly for 6 months

Billed monthly for 3 months

Billed monthly for 3 months

Subscribe Now
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Buy now
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The subscription is priced per month, structured as an OPEX model based on a per-model license, supporting up to 1,000 users. This flexible pricing ensures scalability and cost-efficiency, allowing enterprises to leverage advanced capabilities without upfront capital investment. The subscription continues to be charged unless cancelled.

Transformation Diagnosis Workshop – 5 Sessions

Unlock Your Strategy & Target Operating Model

£ 15,000 GBP

/Framework

/One Time Payment

Billed monthly for 6 months

5 Sessions x 2.5 Hours Each

Billed monthly for 3 months

Transform your business with this powerful, hands-on diagnostic workshop series that bridges strategy with execution. Designed by enterprise transformation experts using the Modus ETP framework, this 5-part workshop delivers a clear pathway from business model clarity to operational transformation.

Leadership & Business Model Analysis: Examine strategic intent, leadership alignment, and your current business model canvas.
Value Chain Analysis Workshop: Map end-to-end value streams, uncover inefficiencies, and identify key transformation levers.
Impact Analysis Workshop: Deep-dive into people, processes, systems, data, customers, suppliers, environmental, and product/service layers to assess change readiness.
Portfolio Response Mapping: Translate analysis into actionable transformation portfolio responses aligned with priorities and resources.
Target Operating Model (TOM) Framework Workshop: Co-create your “To Be” operating model using Modus tools – aligning structure, systems, KPIs, skills, and processes.
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You will walk away with a Strategy-to-Execution Blueprint and and a defined Target Operating Model, access to the Modus Strategy Modeler based on License subscription, setting the stage for successful transformation programs.

Strategy Management Modeller + AI Intelligence

£ 15,000 GBP

/Month

/Framework

Billed monthly for 6 months

Billed monthly for 3 months

Billed monthly for 3 months

Strategy-to-Execution Clarity: Map strategic objectives directly to business models and value chains to drive focused transformation from the top down.
Intelligent Scenario Planning: Leverage AI-powered simulations and ‘what-if’ analysis to explore and compare roadmap alternatives across budgets, timelines, and business impact.
Embedded Strategic Roadmapping: Create actionable transformation roadmaps with traceability to KPIs, systems, roles, and change dependencies—all within one integrated canvas.
Smart Transformation Insights: Use Modus AI to surface insights, highlight cross-functional impacts, and refine strategies continuously with machine learning–driven guidance.
Subscribe Now
Subscribe Now
Buy now
Enquire Now

The subscription is priced per month, structured as an OPEX model based on a per-model license, supporting up to 1,000 users. This flexible pricing ensures scalability and cost-efficiency, allowing enterprises to leverage advanced capabilities without upfront capital investment. The subscription continues to be charged unless cancelled.

VCM Luxury Hotel-hospitality event Value Chain

£ 5,000 GBP

/Month

/Framework

Billed monthly for 6 months

Billed monthly for 3 months

Billed monthly for 3 months

Translate vision into execution by linking business strategy to value chains and operating models using built-in templates and planners.
Subscribe Now
Subscribe Now
Buy now
Enquire Now

The subscription is priced per month, structured as an OPEX model based on a per-model license, supporting up to 1,000 users. This flexible pricing ensures scalability and cost-efficiency, allowing enterprises to leverage advanced capabilities without upfront capital investment. The subscription continues to be charged unless cancelled.

VCM Luxury Hotel-hospitality event Value Chain

Retail Luxury Hotel-hospitality event Value Chain
Geometric shapeGeometric shapeGeometric shapeGeometric shapeGeometric shapeGeometric shapeGeometric shapeGeometric shape
More about the Transformation Module

By leveraging the Value Chain Modeler, retail consumer enterprises can drive sustainable growth and operational excellence. Gain a holistic view of operations, optimize processes, and align strategic planning with market demands to ensure success and a competitive edge.

Assets Delivered with This Pack

VCM Luxury Hotel-hospitality event Value Chain

£ 5,000 GBP

/Month

/Framework

Billed monthly for 6 months

Billed monthly for 3 months

Billed monthly for 3 months

Subscribe Now
Subscribe Now
Buy now
Enquire Now

VCM Luxury Hotel-hospitality event Value Chain

Retail Luxury Hotel-hospitality event Value Chain

Resource Capability

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