Model type - Modus etp and eti

VCM Hospitality & Events Management Value Chain

Hospitality & Events Management Value Chain

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VCM Hospitality & Events Management Value Chain

£ 5,000 GBP
/month

Opex model
(Billed Monthly with minimum period of fixed 12 months contract)

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VCM Hospitality & Events Management Value Chain

By leveraging the Value Chain Modeler, retail consumer enterprises can drive sustainable growth and operational excellence. Gain a holistic view of operations, optimize processes, and align strategic planning with market demands to ensure success and a competitive edge.

VCM Hospitality & Events Management Value Chain

In the fast-paced and customer-centric world of Hospitality & Event Management, businesses must navigate complex operations, seamless guest experiences, and dynamic event execution. A well-structured Value Chain and Operating Model is essential to integrate all touchpoints—from venue management and guest services to vendor coordination and digital experience enhancements. This model enables hospitality businesses to optimize operations, improve resource allocation, and drive consistent service excellence. By implementing a structured value chain approach, businesses can enhance efficiency, reduce costs, and improve guest satisfaction through streamlined workflows and real-time decision-making. Whether it's managing hotel chains, event venues, catering services, or large-scale conferences, this model ensures end-to-end visibility, cross-functional coordination, and sustainable growth.

  • Comprehensive Value Chain Mapping – Provides end-to-end visibility into retail conglomerate operations.
  • Scalable and Customizable Framework – Adapts to diverse business models and transformation needs.
  • Seamless Process Integration – Aligns strategy, technology, and operations across all business units.
  • Data-Driven Decision Support – Enhances insights through structured methodologies and real-time analytics.
  • Cross-functional Operational Model – Connects supply chain, sales, finance, and customer experience seamlessly.
  • Technology & System Overlays – Ensures smooth integration of ERP, CRM, and analytics platforms.
  • Transformation Knowledge Repository – Centralized documentation for continuous improvement and governance.
  • Seamless Online Booking & Reservations – Guests and attendees expect real-time availability and hassle-free online reservations for hotels, events, and dining experiences. An integrated e-commerce system ensures instant confirmations, secure payments, and personalized booking options.
  • Enhanced Customer Experience & Personalization – AI-driven e-commerce solutions help businesses personalize offers, recommend services, and tailor promotions based on customer preferences, ensuring higher engagement and satisfaction.
  • Optimized Revenue & Dynamic Pricing – E-commerce platforms enable dynamic pricing strategies based on demand, seasonality, and customer behavior, ensuring optimized revenue for hotels, venues, and event organizers.
  • Efficient Digital Marketing & Promotions – With e-commerce, businesses can leverage SEO, social media, email marketing, and targeted ads to boost brand awareness, drive traffic, and increase conversions.
  • Seamless Payment & Secure Transactions – Integrated e-commerce solutions offer multiple payment options, secure gateways, and real-time invoicing, ensuring smooth financial transactions for bookings, event registrations, and in-venue purchases.
  • Scalability & Global Market Reach – E-commerce enables hotels, event organizers, and hospitality businesses to expand beyond physical locations, offering virtual events, hybrid experiences, and international services to a broader audience.
  • Reduces Complexity – Simplifies retail conglomerate operations with a structured, modular approach.
  • Accelerates Transformation – Provides clear methodologies for change management and operational enhancements.
  • Enhances Collaboration – Aligns all stakeholders, ensuring seamless integration of multiple business functions.
  • Improves Competitive Edge – Helps businesses remain agile, adaptive, and ahead of industry trends.

Partner Type

Why use this model in Consultancy

Maximize your consultancy’s impact with the Retail Conglomerate Value Chain and Operating Model, a structured framework designed to enhance your consulting methodology and overlays. This adaptable template allows you to refine strategies, integrate best practices, and provide a holistic model for your retail conglomerate clients. By leveraging this model, consultancies can ensure optimized operations, aligned processes, and seamless transformation roadmaps for clients

Why Use This Model for Consultancies?

1. Comprehensive Process Alignment – Hospitality and event management involve multiple stakeholders, from vendors to service providers. This model ensures that all processes are aligned, reducing inefficiencies and enhancing coordination.

2. Optimized Customer Journey Mapping – Just as in retail, understanding and improving the guest or attendee journey is critical. This model enables personalized service delivery, from booking to post-event engagement, ensuring maximum satisfaction.

3. Integrated Technology & Digital Transformation – The model facilitates the seamless integration of POS systems, CRM platforms, event management tools, and digital payment solutions, enabling a smooth and modernized service experience.

4. Scalability & Operational Agility – Whether managing a single luxury resort, a multi-venue event, or a global hotel chain, the model helps businesses scale operations effectively while maintaining service quality and brand consistency.

Why use this model in Direct Clients

In an era where retail conglomerates face increasing complexity, the Retail Conglomerate Value Chain and Operating Model provides a clear structure to define, validate, and refine ways of working. This model helps businesses establish As-Is, To-Be, and Target models, ensuring ongoing updates and knowledge storage for long-term transformation management. Direct clients benefit from structured workflows, operational agility, and enhanced cross-functional alignment

Why Use This Model?

1. End-to-End Operational Visibility – This model helps businesses define their As-Is, To-Be, and Target models, ensuring a structured approach to improving workflows across guest services, event management, supply chain, and revenue streams.

2. Optimized Resource Allocation – Hospitality businesses operate in dynamic environments where efficient resource management is crucial. This model helps align staffing, inventory, vendor management, and facility operations to ensure smooth service delivery.

3. Scalability & Business Growth – Whether expanding a hotel chain, launching new event services, or entering new markets, this model provides a structured roadmap for transformation, ensuring sustainable growth and operational agility.

4. Integrated Digital & Customer Experience Strategy – Hospitality businesses thrive on exceptional guest experiences. This model helps implement technology overlays, digital customer engagement, and seamless booking/payment systems to enhance customer satisfaction.

Why use this model in SI Partners

Accelerate impact analysis and streamline solution integration with the Retail Conglomerate Value Chain and Operating Model—a framework designed to map SI partner processes against retail conglomerate operations. This model enables quick impact assessment, seamless delivery validation, and optimized process overlays, ensuring smooth integration of SI tools and systems. By using this model, SI partners can offer their clients end-to-end visibility, ensuring their solutions work in harmony with existing infrastructures.

Why Use This Model for SI Partners?

1. Seamless Technology Integration Across the Value Chain – SI partners can use this model to map digital touchpoints, overlay system integrations, and ensure smooth interactions between booking platforms, event management systems, CRM, ERP, and payment gateways.

2. Accelerated Impact Analysis & Delivery Validation – Hospitality and event businesses rely on multiple interconnected systems. This model enables quick identification of gaps, inefficiencies, and optimization opportunities for smooth system deployment and minimal downtime.

3. Enhanced Operational Harmony & Data Flow – The model ensures that SI solutions integrate seamlessly with existing hospitality infrastructures, creating a connected ecosystem between reservation management, guest experiences, logistics, and vendor coordination.

4. Scalability & Future-Proofing – SI partners can use this model to help hospitality clients scale operations efficiently, whether expanding to multiple locations, launching hybrid events, or incorporating AI-driven automation.

Why use this model in Consultants

Transform your consulting practice with the Retail Conglomerate Value Chain and Operating Model, a versatile and independent offering that consultants can customize and market as their unique framework. This model provides a structured approach to managing retail operating models, ensuring end-to-end process visibility, seamless system integration, and optimized client strategies. Independent consultants can quickly adapt this model to their expertise, offering high-value consulting solutions

Why Use This Model?

1. Customizable for Niche Expertise – Independent consultants can tailor this model to specific hospitality segments, such as luxury hotels, event venues, catering services, or travel management, positioning themselves as specialized industry experts.

2. End-to-End Process Optimization – The model provides a holistic view of the hospitality value chain, helping consultants streamline booking systems, supply chain operations, guest experience enhancements, and revenue management.

3. Seamless Digital & Operational Integration – As hospitality businesses embrace AI, automation, and digital transformation, this model helps consultants align new technologies with existing workflows to ensure smooth adoption and operational efficiency.

4. Scalability & Long-Term Business Growth – By using this structured approach, independent consultants can offer transformation roadmaps, operational overlays, and system integration strategies, helping hospitality clients scale efficiently and stay competitive.

Industry Value Chain Sways

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Access a curated repository of resources, insights, and tools designed to empower your business decisions and enhance strategic planning.

Industry Value Chain Subscription

VCM Hospitality & Events Management Value Chain

£ 5,000 GBP

(Billed as one time payment)

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Teams as a Service Subscription

VCM Hospitality & Events Management Value Chain

Hospitality & Events Management Value Chain
Resource Capability
Partner with our Enterprise Business Transformation Consultants – expert resources to strategize, execute, and sustain impactful organizational change.
Leverage our Operating Model Consultants – specialists in designing and implementing future-ready frameworks for organizational excellence.
Empower your transformation with our Portfolio and Programme Management Consultants – experts in aligning strategy, execution, and outcomes for maximum impact.
Drive successful transitions with our Change Consultants – experts in managing, embedding, and sustaining organizational change.
Optimize your enterprise systems with our ERP Consultants – delivering expert guidance for seamless implementation and enhanced efficiency.
Tap into expertise with our Industry SME Consultants – providing tailored insights and strategies to drive sector-specific transformation.
Inspire growth with our Leadership Development Consultants – empowering leaders to drive transformation and achieve lasting success.
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Teams Service Subscription
Teams as a Service Subscription

VCM Hospitality & Events Management Value Chain

Hospitality & Events Management Value Chain
Resource Capability
Design your future with our Architects – crafting innovative solutions to align technology, processes, and business goals.
Bridge the gap between business and technology with our Product Owners/Techno-Functional Consultants – driving seamless solutions from concept to delivery.
Enhance user experiences with our UI/UX Design Analysts – crafting intuitive and engaging interfaces that drive user satisfaction and success.
Build innovative solutions with our Developers – experts in creating robust, scalable, and cutting-edge applications tailored to your needs.
Ensure quality and reliability with our Testers – experts in delivering thorough testing for flawless performance and seamless functionality.
Optimize performance with our Infrastructure/DevOps experts – delivering scalable, automated, and reliable solutions for your IT ecosystem.
Drive project success with our Project Managers – experts in delivering on-time, on-budget solutions with precision and leadership.

VCM Hospitality & Events Management Value Chain

Billed daily, delivering seamless solutions and agile innovation for sustainable success.

£ 5,000 GBP

/day

Billed Daily

Architect
Product Owner Techno Functional Consultant
UI/UX Design Analyst
Developer
Tester
Infrastructure/DevOps
Project Managers
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Teams Service Subscription
Teams as a Service Subscription

VCM Hospitality & Events Management Value Chain

Hospitality & Events Management Value Chain
Resource Capability
Unlock the power of your data with our Data Support services – driving accuracy, insights, and smarter decisions.
Stay ahead with our Technical Support – delivering reliable assistance for uninterrupted operations and innovation.
Achieve excellence with our Consulting Support – providing expert guidance and strategies tailored to your goals.
Maximize collaboration with our SharePoint Support – optimizing your platform for efficient and secure teamwork.
Drive informed decisions with our Research Support – delivering insights and analysis to fuel your growth
Empower your projects with our Solution Support – ensuring seamless implementation and ongoing optimization for success.

VCM Hospitality & Events Management Value Chain

Billed daily, delivering seamless solutions and agile innovation for sustainable success.

£ 5,000 GBP

/day

Billed Daily

Data Support
Technical Support
Consulting Support
Sharepoint Research
Research Support
Solution Support
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Teams Service Subscription

VCM Hospitality & Events Management Value Chain

Hospitality & Events Management Value Chain
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More about the Transformation Module

By leveraging the Value Chain Modeler, retail consumer enterprises can drive sustainable growth and operational excellence. Gain a holistic view of operations, optimize processes, and align strategic planning with market demands to ensure success and a competitive edge.

Lens Criteria

  • Region
  • Functional / Teams
  • Category
  • People
  • System
  • Data
  • Product
  • Service
  • Customer
  • Supplier
  • Brands
  • Environment

1. Performing the Business Model Analysis

  • Business Model Survey
  • Leadership Workshop
  • Build Business Model Canvas and Reporting
  • Sign-off the Business Model Framework

2. Value Chain Analysis

  • Group Level Analysis
  • Business Model Touchpoint

3. Transformation Model Framework

  • High-Level Target Operating Model Statement
  • Transformation Roadmap
  • Stakeholder Engagement Hub
  • Impact Analysis Report
  • AI Transformation Modelling Dashboard

1. Performing the Business Model Analysis

  • Business Model Survey
  • Leadership Workshop
  • Build Business Model Impact Reporting
  • Sign-off the Business Model Framework

2. Value Chain Analysis

  • Business Unit Level Analysis

3. Transformation Impact Analysis

  • Impact Analysis Report
  • Skill Impact Analysis
  • Change Management Impact Analysis
  • Organisational Development Impact Analysis

4. Transformation Model Framework

  • AI Transformation Modelling Dashboard
  • Target Value Chain & Operating Model Roadmap
  • Transformation Portfolio Roadmap
  • TMO Intelligence Dashboard

1. Business Model Analysis

  • Run product/service-specific surveys & workshops
  • Build and validate business model canvas
  • Confirm strategic fit and framework sign-off

2. Value Chain Decomposition

  • Map end-to-end product/service value chain
  • Define key roles, systems, KPIs & touchpoints
  • Identify risks, costs, and innovation levers

3. Impact Modelling

  • Assess customer, commercial & operational impacts
  • Evaluate skill, change, and market readiness

4. Operating Model Blueprint

  • Design future-state delivery model
  • Define system, data, and channel enablers
  • Link to transformation roadmap & dashboards

5. Continuous Improvement

  • Simulate scenarios via AI dashboards
  • Embed sustainability & TAU (Transformation As Usual) governance

1. Business Model Analysis

  • Conduct unit-specific surveys & leadership workshops
  • Build tailored business model canvas & impact reports
  • Sign off aligned unit-level transformation frameworks

2. Value Chain & Operating Model

  • Map unit-level value chains & key processes
  • Analyse gaps, dependencies, and optimisation areas
  • Develop unit-specific Target Operating Model views

3. Transformation Impact Analysis

  • Assess organisational, skill, and change impact
  • Evaluate commercial, operational, and market readiness

4. Roadmap & Delivery Alignment

  • Integrate with the overall transformation portfolio
  • Use AI dashboards for modelling & decision support
  • Track progress via TMO Intelligence Dashboard

Strategy / Business
Model Management Modeller

Transformation Director Office:

Modus Strategy Management Modeller empowers the Transformation Director Office with a centralized platform for overseeing, coordinating, and driving enterprise-wide transformation initiatives effectively, ensuring alignment with strategic goals.

Business Model Management:

It provides a strategic business model canvas enabling precise mapping and analysis of business operations, facilitating the swift identification and execution of necessary strategic adjustments.

Value Chain Analysis:

The modeller delivers robust Value Chain Analysis tools that map end-to-end operational processes, clearly identifying interdependencies, gaps, and opportunities for enhancement across the enterprise.

Business Transformation Surveys:

Integrated Business Transformation Surveys within Modus provide continuous feedback loops, enabling measurement of transformation effectiveness and real-time adjustment based on actionable insights.

Transformation Need Register:

Modus maintains a comprehensive Transformation Need Register, systematically capturing and managing transformation requirements to ensure clear visibility, prioritization, and tracking throughout the change lifecycle.

Target Operating Model:

It establishes a clear, structured Target Operating Model (TOM), offering detailed visibility of the future-state organizational operations, explicitly connecting strategic objectives to actionable operational plans.

Transformation Roadmap Initiatives:

The platform provides out-of-the-box transformation roadmap templates and initiative management tools, guiding precise sequencing, prioritization, and execution of strategic projects aligned with overarching goals.

Transformation Log Management:

Modus Strategy Management Modeller incorporates Transformation Log Management, enabling effective documentation, tracking, and management of changes, risks, and milestones, driving accountability and transparency throughout the transformation journey.

VCM Hospitality & Events Management Value Chain

£ 5,000 GBP

/Month

/Framework

Billed monthly for 6 months

Billed monthly for 3 months

Billed monthly for 3 months

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Buy now
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The subscription is priced per month, structured as an OPEX model based on a per-model license, supporting up to 1,000 users. This flexible pricing ensures scalability and cost-efficiency, allowing enterprises to leverage advanced capabilities without upfront capital investment. The subscription continues to be charged unless cancelled.

Transformation Diagnosis Workshop – 5 Sessions

Unlock Your Strategy & Target Operating Model

£ 15,000 GBP

/Framework

/One Time Payment

Billed monthly for 6 months

5 Sessions x 2.5 Hours Each

Billed monthly for 3 months

Transform your business with this powerful, hands-on diagnostic workshop series that bridges strategy with execution. Designed by enterprise transformation experts using the Modus ETP framework, this 5-part workshop delivers a clear pathway from business model clarity to operational transformation.

Leadership & Business Model Analysis: Examine strategic intent, leadership alignment, and your current business model canvas.
Value Chain Analysis Workshop: Map end-to-end value streams, uncover inefficiencies, and identify key transformation levers.
Impact Analysis Workshop: Deep-dive into people, processes, systems, data, customers, suppliers, environmental, and product/service layers to assess change readiness.
Portfolio Response Mapping: Translate analysis into actionable transformation portfolio responses aligned with priorities and resources.
Target Operating Model (TOM) Framework Workshop: Co-create your “To Be” operating model using Modus tools – aligning structure, systems, KPIs, skills, and processes.
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You will walk away with a Strategy-to-Execution Blueprint and and a defined Target Operating Model, access to the Modus Strategy Modeler based on License subscription, setting the stage for successful transformation programs.

Strategy Management Modeller + AI Intelligence

£ 15,000 GBP

/Month

/Framework

Billed monthly for 6 months

Billed monthly for 3 months

Billed monthly for 3 months

Strategy-to-Execution Clarity: Map strategic objectives directly to business models and value chains to drive focused transformation from the top down.
Intelligent Scenario Planning: Leverage AI-powered simulations and ‘what-if’ analysis to explore and compare roadmap alternatives across budgets, timelines, and business impact.
Embedded Strategic Roadmapping: Create actionable transformation roadmaps with traceability to KPIs, systems, roles, and change dependencies—all within one integrated canvas.
Smart Transformation Insights: Use Modus AI to surface insights, highlight cross-functional impacts, and refine strategies continuously with machine learning–driven guidance.
Subscribe Now
Subscribe Now
Buy now
Enquire Now

The subscription is priced per month, structured as an OPEX model based on a per-model license, supporting up to 1,000 users. This flexible pricing ensures scalability and cost-efficiency, allowing enterprises to leverage advanced capabilities without upfront capital investment. The subscription continues to be charged unless cancelled.

VCM Hospitality & Events Management Value Chain

£ 5,000 GBP

/Month

/Framework

Billed monthly for 6 months

Billed monthly for 3 months

Billed monthly for 3 months

Translate vision into execution by linking business strategy to value chains and operating models using built-in templates and planners.
Subscribe Now
Subscribe Now
Buy now
Enquire Now

The subscription is priced per month, structured as an OPEX model based on a per-model license, supporting up to 1,000 users. This flexible pricing ensures scalability and cost-efficiency, allowing enterprises to leverage advanced capabilities without upfront capital investment. The subscription continues to be charged unless cancelled.

VCM Hospitality & Events Management Value Chain

Hospitality & Events Management Value Chain
Geometric shapeGeometric shapeGeometric shapeGeometric shapeGeometric shapeGeometric shapeGeometric shapeGeometric shape
More about the Transformation Module

By leveraging the Value Chain Modeler, retail consumer enterprises can drive sustainable growth and operational excellence. Gain a holistic view of operations, optimize processes, and align strategic planning with market demands to ensure success and a competitive edge.

Assets Delivered with This Pack

VCM Hospitality & Events Management Value Chain

£ 5,000 GBP

/Month

/Framework

Billed monthly for 6 months

Billed monthly for 3 months

Billed monthly for 3 months

Subscribe Now
Subscribe Now
Buy now
Enquire Now

VCM Hospitality & Events Management Value Chain

Hospitality & Events Management Value Chain

Resource Capability

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